The service standards and customer protection requirements of the Heat Trust are a benchmark for
each and every Metropolitan network. This voluntary scheme is supported by the UK Government as an
industry-led, self-regulatory initiative recognising best practice and endorsed by Which?, Age Concern and
The Energy Ombudsman
Metropolitan was one of the first to register a scheme with the Heat Trust, and as members we commit to abide by the scheme rules and bye-laws which serve to protect and safeguard the interests of all heat customers.
Find out more about: How we guarantee performance and service, underpinned by Heat Trust registration on all schemes. Call us on 01359 758757 or email